Refund & Cancellation Policy

Effective Date: November 9, 2026

At MakerSpell, customer satisfaction and trust are our top priorities. This Refund and Cancellation Policy outlines how refunds, cancellations, and subscription changes are handled for all MakerSpell products and services, including Maker Pro, Shop Pro, and Founder Lifetime Passes.

14-Day Money-Back Guarantee

We offer a full 14-day money-back guarantee for all new subscriptions and one-time purchases (including Founder Lifetime Passes). If you are not completely satisfied with our service, you can request a full refund within 14 days of your initial purchase date with no questions asked.

Subscription Cancellation

You may cancel your monthly or yearly subscription at any time directly through your account billing settings or by contacting our support team. Upon cancellation, your access will remain active until the end of your current paid billing period, and your subscription will not renew.

How to Request a Refund

To request a refund, simply email us at [email protected] with your order number, or access Paddle Buyer Support at paddle.net. Approved refunds are processed back to your original payment method within 5 to 10 business days.

Merchant of Record (Paddle)

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle provides customer service inquiries, billing assistance, and processes returns securely in compliance with global consumer protection regulations.

Contact Us

If you have any questions regarding our refund policy, please reach out to us at [email protected] or [email protected].